Shell77 Privacy Policy — Our Commitment to Protecting Your Information
At shell77, user privacy is more than just an obligation — it is a core value that shapes every technical and operational decision we make. This document clearly outlines the types of information we collect, how it is used, and the steps we take to protect it.
Effective Date: 1 January 2026. This policy applies to all registered users and visitors of the shell77 platform.
What Information We Collect
Shell77 collects the information necessary to provide a secure, efficient, and personalised platform experience. The types of information we collect include:
- Full name, email address, and phone number provided during registration
- Date of birth for age verification (18 and above)
- Passwords stored in encrypted (hashed) format
- Language and region preferences (Malaysia)
- Transaction details in Ringgit Malaysia (RM / MYR)
- Payment methods used (FPX, e-wallets, bank transfers)
- Deposit and withdrawal history in your account
- Identity verification information for KYC compliance purposes
- Device type, operating system, and browser version
- IP address and approximate location based on network
- Screen resolution and device language settings
- Access time logs and user session records
- Pages visited, games played, and session duration
- Clicks, navigation, and in-platform interaction patterns
- Feedback, complaints, and communications with support
- Betting records and gaming activity
Why This Information Is Required and How It Is Used
Platform Operations Purpose
The information you provide is used to process account registration, verify your identity, and facilitate smooth financial transactions in MYR. shell77 also uses this data to detect suspicious activity, prevent fraud, and ensure every transaction is processed to the rightful account holder.
Platform usage data allows us to identify technical issues, optimise performance, and deliver a consistent experience across all devices, including Malaysian smartphones.
Personalisation & Communications
Shell77 uses user preference data to provide relevant game recommendations, display suitable promotions, and send important account notifications. These communications may be delivered via email or in-platform notifications.
You can manage these communication preferences through your account settings at any time. However, account security notifications cannot be disabled as they are critical to your protection.
Cookies, Tracking & Related Technologies
Shell77 uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Cookies are small files stored on your device when you visit our platform.
Required for core platform functions such as login session verification and transaction security. Cannot be disabled.
Collects anonymised data on how users interact with the platform to help us identify and resolve technical issues.
Saves your preferences such as language and display settings so you do not have to reconfigure them each time you log in.
Enables us to display relevant promotions. You may opt out of this type of cookie through your browser settings.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the shell77 platform.
Data Storage, Security & Information Sharing
Data Security & Storage
All shell77 user data is stored on servers protected by SSL encryption and multi-layered network security measures. We use industry-standard encryption protocols to ensure your personal and financial information remains inaccessible to unauthorised parties.
Your data is retained for as long as your account remains active. After account closure, we retain records required by Malaysian law for the mandated period before permanent deletion.
Third-Party Sharing
Shell77 does not sell, rent, or distribute users' personal information to third parties for marketing purposes. We only share data under limited circumstances:
- Approved payment service providers for processing MYR transactions
- Law enforcement authorities when required under Malaysian law
- Platform technology providers bound by strict confidentiality agreements
- In the event of a company merger or acquisition, with advance notice to users
User Rights, Policy Updates & How to Contact Us
Your Rights as a shell77 User
As a shell77 user, you have the following rights with respect to your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law.
- Right to Restriction: You may request that we restrict the processing of your data under certain circumstances.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact our support team. We will process your request within a reasonable timeframe.
Policy Updates & Contact Us
Shell77 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email at least 14 days before the changes take effect.
Continued use of the platform after a policy change takes effect constitutes your acceptance of the updated terms.
For any enquiries regarding this Privacy Policy or to exercise your data rights:
Email: [email protected]
Response time: within 3 business days
Have Questions About Your Privacy?
We are committed to addressing all privacy-related enquiries with transparency and accuracy. Visit our FAQ page or register an account to experience a platform that puts your data security first.